Return, Refund & Warranty

🔁 Return, Refund & Warranty Policy

At Pet Paragons, we want you and your furry friends to be completely happy with your purchase. If something isn’t right, we’re here to help.

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🔄 Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• Item must be unused and in its original packaging

• You must provide a receipt or proof of purchase

📦 To start a return, contact us at Info@petparagons.us. Please do not send your purchase back without approval.

📩 Submit a Return Request

Please fill out the form below to request a return or exchange. We will respond within 24–48 business hours.

Name

Email

Order Number

Reason for Return


Submit Request

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💸 Refunds

Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be processed back to your original payment method within 3–5 business days.

Please note:

• Shipping costs are non-refundable

• Refunds may take several days to appear depending on your bank or card issuer

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🛡️ Warranty

We offer a 30-day product warranty against manufacturing defects. If your item arrives damaged or faulty:

• Email us a photo and description of the issue within 7 days of delivery

• We’ll send a replacement or issue a refund (your choice)

The warranty does not cover damage caused by misuse, normal wear and tear, or accidents.

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❓ Questions?

For return requests, warranty claims, or help with your order, contact our support team at:
📩 Info@petparagons.us

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